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Geoff
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Rennick · the conversational layer
Every channel · every voice · right tone — and a transcript for everything
Inbox 9 Escalations 3 Voice fingerprints Reply templates 42 Personas 4 Analytics
GM
Geoff
Operator · ICD residential
DK
Daniel
Owner · Iron City Deals
IB
Isabel
Owner · Ascend Vitality
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RENNICK · inbox
Active threads
9
▲ 6 new today · 3 awaiting your reply
RENNICK · resolved
Resolved today
23
▲ avg 4.2 turns to qualify
RENNICK · escalations
Escalation rate
12%
▼ 3pts · voice fine-tune working
RENNICK · accuracy
Voice match
94%
▲ 2 pts · 0 false escalations this wk
Inbox 9 active
archive →
All SMS Voice Email Slack Awaiting reply
SMS
Marcus Whitley +1 (412) 555-0188 · 11 min ago
Drafted quote ready for your review — $14,800 cabinet refacing
qualified
4 turns
VOX
Jennifer Park voicemail · 32 min ago
"Hi, calling about the kitchen quote you sent — couple questions about timeline..."
escalate
your call
SMS
Linda Park +1 (412) 555-0177 · 1h ago
Estimate visit confirmed for Thursday 2:00pm. I'll bring the swatches.
scheduled
thu 2pm
Tom Reilly tom@reilly-family.com · 2h ago
Thanks for the quote — got two questions. (1) Can we phase this over...
awaiting
5 turns
SLK
#icd-customers · Sarah B. internal · 2h ago
Customer asked if we do bath remodels — flagged for Daniel
escalate
internal
SMS
Robert Chen +1 (412) 555-0152 · 3h ago
No problem, take your time. Talk soon!
closed
resolved
Conversation · SMS · #r-4421
Marcus Whitley
+1 (412) 555-0188 · started Sat 8:14 PM · 4 turns · qualified
Voice fingerprint applied
tone: warm-direct pace: medium contractions: high first-name basis ICD-residential
Turns
Marcus · Sat 8:14pm
hey do you guys do cabinet refacing? we're in shadyside
Rennick (as Geoff) · Sat 8:14pm
Yeah — that's our bread and butter. Quick few questions so I can give you a real number: what's the address, roughly how many doors are we looking at, and any timeline pressure?
Marcus · Sat 8:18pm
5421 Walnut. Maybe 18 doors? No rush, sometime this summer
Rennick · Sat 8:19pm
Perfect. Style preference — Shaker, raised-panel, slab? And any sense of budget so I know what materials to price?
Marcus · Today 11:51am
Shaker, maple. Around 12-15K total budget
Rennick · drafted (awaiting Geoff)
Hi Marcus — for 18 doors + 6 drawer fronts in Shaker maple with soft-close, we're at $14,800 all-in. That's labor, materials, and removal of the old fronts. Lead time ~3 weeks once you sign. Want me to send the formal quote PDF?
Rennick 9 active threads
Voice match 94% · 4 personas
Escalations 3 awaiting you
SMS / Voice / Email / Slack all up
DEMO MODE · all data fictional
v0.1.0
DEMO How does this feel?